Shipping Policy
Shipping
- Shipping: free to Ireland
- Carrier: An Post
- Order cutoff: 3:00 PM CEST
- Processing: generally within 24 hours
- Delivery: 5 to 12 business days after dispatch
- Tracking: we will email you the tracking number when your order ships
- Address correction: within 15 minutes of ordering
- Undelivered shipment: report no later than 30 days after dispatch
Processing and Dispatch
We generally dispatch within 24 hours of order confirmation. This timeframe may be extended during high order volume, sick leave on the team, vacations, or sales and promotions. The stated timeframes are approximate and do not guarantee delivery on an exact date.
Products are shipped directly from our international suppliers, in some cases from outside the European Union. Customs duties, taxes, or import fees may therefore apply upon delivery; the customer is solely responsible for them, and they depend on the regulations of the destination country.
Shipping Address
The customer is responsible for the accuracy of the address provided. Notify us of any correction within 15 minutes of ordering; after that, the order is sent to our logistics partner and the address can no longer be changed. A shipment delivered to the stated address is considered delivered. Costs arising from an incorrect address or a refused or unclaimed shipment are borne by the customer and may be deducted from any refund.
Delays and Undelivered Shipments
If the expected timeframe has passed, please wait another 3 business days and then contact us at info@vargabratislava.com with your order number. A claim for an undelivered shipment must be filed no later than 30 days after the dispatch date; after this period, the carrier will no longer accept tracing requests.
Order Cancellation
You have 15 minutes from order confirmation to cancel your order — contact us by email. After this period, the order is sent to our logistics partner and can no longer be changed or canceled.